Exbet app Full Terms & Conditions — Know Your Rights and Responsibilities

Exbet app ("Platform", "we", "us") is an online gaming and betting service provider. These Terms & Conditions apply to the use of the exbet app website and mobile application.

By registering on or using exbet app, you are considered to have fully read, understood, and accepted these terms and conditions, our privacy policy, and our responsible gaming policy.

Exbet app reserves the right to update these Terms & Conditions at any time. Members will be notified of changes via email or an in-platform notice. Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.

• These Terms & Conditions are governed by the applicable laws of Bangladesh.
• Exbet app provides services exclusively to individuals aged 18 and above.
• This platform may not be accessed from regions where online gaming is prohibited by law.
• Exbet app reserves the right to suspend or terminate any member's account at any time, at its sole discretion.

To register an account on exbet app, the following conditions must be met:

• Users must be at least 18 years old to register.
• No individual may operate more than one account.
• You must provide complete and accurate information during registration.
• Phone number and email verification are mandatory.
• A copy of your National ID or passport may be required.

Account Security

You are solely responsible for keeping your account login credentials (password, OTP) confidential. exbet app will never ask for your password by phone or email. If anyone requests your password, it is a scam — contact our support team immediately.

KYC Verification

Exbet app follows a KYC (Know Your Customer) process for security and legal compliance. Identity verification may be required before withdrawals or for transactions above a certain threshold. We reserve the right to temporarily suspend transactions if verification is not completed.

Exbet app supports popular payment methods in Bangladesh. All transactions are processed through secure channels.

Deposit

• A minimum deposit amount applies (see the payment page for the specific amount).
• Deposits are typically credited to your account instantly.
• Only payment methods registered in your own name may be used.
• Exbet app will not be held responsible for deposits made with incorrect information.

Withdrawal

• Withdrawals can only be made using the same payment method used for the deposit.
• KYC verification must be completed before your first withdrawal.
• Withdrawals are typically processed within 24 hours.
• Bonus balance cannot be withdrawn directly; the specified wagering requirements must be met first.

Exbet app regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which are clearly stated on the respective offer page.

General Bonus Terms

• Claiming a bonus typically requires meeting specific wagering requirements.
• The same bonus cannot be claimed more than once (unless stated otherwise in the offer).
• Bonus validity is generally between 7 and 30 days, and may vary by offer.
• If bonus misuse is confirmed, the bonus and any associated winnings may be voided.
• Exbet app reserves the right to modify or cancel any bonus offer at any time.

Welcome Bonus

A welcome bonus applies to the first deposit for new members. To receive this bonus, the first deposit must be made within the specified time after registration. Withdrawals may be restricted until the welcome bonus wagering requirements have been met.

All betting and gaming activities on exbet app are conducted in accordance with the following rules:

• Once confirmed, a bet cannot be cancelled (except in certain special circumstances).
• If incorrect odds are displayed due to a technical error, exbet app reserves the right to void the affected bet.
• Exbet app is not liable for any bets cancelled due to connection delays during live betting.
• A refund policy applies if a sports event is cancelled or postponed.
• Maximum bet limits are set separately for each game and event.

Game Results

All casino games on exbet app use certified RNG (Random Number Generator) technology. Game outcomes are completely unbiased and not predetermined. exbet app never interferes with game results. The RTP (Return to Player) for each game is available on the respective game page.

The following activities are strictly prohibited on exbet app. Engaging in any prohibited activity may result in permanent account suspension and balance forfeiture:

1. Use of bots, automated software, or any hacking tools.
2. Creating multiple accounts to collect bonuses.
3. Stealing or using another member's account credentials.
4. Money laundering or transacting with funds from illegal sources.
5. Exploiting platform vulnerabilities to gain an unfair advantage.
6. Attempting to manipulate or fix game outcomes.
7. Conducting transactions using third-party payment methods.
8. Creating or managing an account on behalf of a minor.

Exbet app takes the protection of your personal information very seriously. Our full privacy policy is available separately. The key points are summarized below:

• Your personal information is never sold to third parties.
• Your data is used solely for service delivery and legal compliance.
• Your information is kept secure through SSL encryption.
• You may request to view or delete your personal data at any time.

Exbet app may temporarily or permanently close an account under the following circumstances:

• Violation of terms and conditions.
• Suspicion of fraudulent activity.
• Failure to complete KYC verification.
• Extended period of inactivity (more than 12 months).
• At the member's own request.

To close your account, contact our customer support. Withdraw any remaining balance before closing. A self-exclusion option is also available on our platform under our responsible gaming policy.

If you have a complaint, please contact our customer support team first. We aim to respond within 48 hours.

Complaint Process

1. Submit a complaint via live chat or email.
2. Clearly state the nature of your complaint, the date, and all relevant details.
3. Our team will review your complaint and work to resolve it.
4. If you are unsatisfied with a resolution, you have the option to appeal to a higher authority.

The final decision of exbet app shall be considered binding, while members' legal rights remain reserved.

Exbet app reserves the right to partially or fully amend these Terms & Conditions at any time. Members will be given advance notice of any significant changes.

• The effective date of any changes will always be displayed at the top of the Terms and Conditions.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• Members have the right to close their account if they do not agree to the updated terms.